Most persons will tell you that they prefer harmony, agreement and concensus to conflict. Conflicts can sometimes drain persons in an organization and make them forget to focus on the main thing. But conflict is not all bad. There is a sense in which a conflict may be a wake up call for an ogranization to change, to grow, to improve. My recent conversation with a friend reminded me of this. Whenever there are conflicts they tend to reveal:
1. People's capacity to cope with challenges.
2. The mindset of key persons in a group or organization.
3. Persons understanding of the vision and mission of an organization.
4. How equipped people are to handle differences of opinions.
5. What an organization is doing thats right and whats wrong.
6. Who the leaders and influencers are.
7. The need for change in structures, procedures, policies, personell and focus.
The role of the leader is critical in order for an organization to benefit from conflict. The leader:
a. Must not panic in the times of conflict.
b. Must steer away from attacking people personally.
c. Must draw on his / her expertise and inner resources.
d. Must know the rules and procedures of the organization.
e. Should be willing to change course when that becomes necessary.
God bless.
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